“Our Zendesk Support implementation was the easiest implementation I’ve encountered in my career,” Hallquist said. Zendesk Support provided the perfect blend of power and simplicity. Zoosk wanted an online support solution that would provide rich functionality, yet could be implemented quickly and easily. “As we grew in sophistication and complexity, we needed greater insight into customer requests so that we could better prioritize our support activities.” “We were a typical startup, using hacked-together free tools to support our customers,” said Eric Hallquist, Senior Director of User Operations. But until recently, Zoosk used open source ticketing and email solutions that provided only a fraction of the functionality the rapidly growing company needed. When members have questions about billing, subscriptions, or website features, the company aims to respond as quickly as possible with friendly, accurate support.
Zoosk makes online dating fun and easy, and the company wants its support experience to be the same way. The service is available in more than 20 languages. Users can access Zoosk’s online dating experience from the company’s website, social networking applications, mobile services, and downloadable desktop application. Zoosk is the world’s largest social dating community, having registered 50 million singles from 60 countries since its founding in 2007.
0 kommentar(er)
